DELIVERY OF THE PRODUCT(S):

The Product(s) are delivered to the shipping address specified on the order form. 

The Customer must pay the customs' duties and any other taxes due when product(s) are imported into the country where the delivery address is located. All formalities related to the delivery are also the entire responsibility of the Customer. The Customer is solely responsible for checking the import options for the Product(s) ordered with regard to the laws of the territory of the country of delivery.

The product(s) are delivered worldwide against signature. No delivery can be made to a hotel address or a post office box.

ZAMAN Jewelry undertakes to ship the order in the next twenty-four hours, on a working day, of your order confirmation. The working days are the following : Monday to Friday, except Lebanese public holidays. 

If a shipment could not be cleared or delivered for reasons that include, but are not limited to, any of the following : (i) the Customer’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Customer’s place is closed, (iii) delivery is impossible of the unavailability or refusal of an appropriate person to accept delivery of sign for delivery of the shipment on the initial delivery attempt or reattempts, (iv) shipment is unable to clean customs. In such cases, but not limited to the above list, shipment will be returned to the Sender, ZAMAN Jewelry, and the Customer will be liable for any and all costs, charges and fees incurred in returning the shipment.

For Lebanese Service, the package is delivered by Gezairi Express. Only two consecutive delivery attempts will be made, a third attempt can be made at an additional charge for the Customer, otherwise package will be returned to us. The package will be handed to the Customer only after full payment of the Product(s).

RECEIPT OF THE PRODUCT(S):

Upon receipt of the Product(s), the Customer must immediately check, in the presence of the carrier, the condition of the packaging and the Product(s).

Upon receipt of the Product(s), if the packaging is damaged, torn or opened, the Customer must imperatively check the Product(s) it contains. If these product(s) have been damaged, the Customer must refuse the Package and specify the issue on the delivery note. This verification is considered to be performed as soon as the Customer, or the receiver of the Package, has signed the delivery note / slip. 

The client must then address to ZAMAN Jewelry via the Contact Info an email including the supporting documents showing the damaged within twenty-four hours following the reception of the Product(s).

CUSTOMER’S RIGHT OF WITHDRAWAL:

Th Customer has 14 days upon receipt of the Package to use his right of withdrawal. Before the expiration of this 14 days, the Customer must inform ZAMAN Jewelry of his decision via our page « Contact us » mentioning the order’s number.

The Customer must return the Product, at his own expense, to ZAMAN Jewelry at the address mentioned in our response email, at the latest within 14 days following the receipt of the Package.

The Customer has the possibility to choose the carrier of his choice. However, it is highly recommended to keep the proof of return, which requires that the Package is returned with tracking.

ZAMAN Jewelry will reimburse the Client not later than 14 days from the date of receipt of the Package by ZAMAN Jewelry. The refund will be made by bank transfer to the card used to pay the original invoice. It is not possible to replace or exchange retired Product(s). It will be necessary to place a new order online.

ZAMAN Jewelry is not responsible for returning duties and taxes. To receive a refund for your duties and taxes paid on a returned order, you will need to go through your local customs office as this fee is paid to the country of import.

! Be aware that each piece sent by ZAMAN Jewelry will be carefully analyzed before shipping. The return Product(s) must be in their original condition, not worn, damaged or used. ZAMAN Jewelry will not reimburse any Product(s) that are not in their original condition.

The responsibility of the Customer can be engaged in case of depreciation of the Product(s) resulting from manipulations other than those strictly necessary to establish the nature, characteristics, and proper functioning of the Product(s).